Data We Collect
jeetbiz collects personal data from Players in Bangladesh to operate its online gaming and sports betting platform safely, fairly, and in compliance with our internal policies. The data we collect falls into the following categories:
1.1 Registration & Identity Data
When you create a jeetbiz Account, we collect the information you provide during the registration process. This includes your full name, date of birth, residential address, email address, and mobile phone number (typically a Bangladeshi number used for bKash, Nagad, or Rocket). This data is used to create and manage your Account and to fulfil our age and identity verification obligations.
1.2 KYC Verification Documents
Before processing your first withdrawal or when your Account is flagged for review, jeetbiz may request identity documents as part of our Know Your Customer (KYC) process. These may include a copy of your National Identity Card (NID), passport, or driving licence, and a selfie or photograph for facial verification. KYC documents are handled under heightened data security protocols and are never shared for any purpose other than identity verification.
1.3 Financial & Transaction Data
When you make deposits or withdrawals, we record transaction references, amounts (in Bangladeshi Taka, ৳), payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer), timestamps, and Account balance changes. Full payment credentials — such as your bKash PIN or bank account password — are never transmitted to or stored by jeetbiz. Payment processing is handled by the respective payment provider.
1.4 Gameplay & Betting Activity Data
We maintain records of all bets placed, games played, wager amounts, outcomes, bonus claims, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and to improve the overall quality of the Platform.
1.5 Technical & Device Data
When you access jeetbiz, our servers automatically collect certain technical information including your IP address, device type, operating system, browser version, screen resolution, and approximate geolocation (country and city level). This information is used for fraud prevention, security monitoring, and to optimise the Platform experience across devices commonly used in Bangladesh.
1.6 Communications Data
If you contact jeetbiz support — via live chat, email, or any other channel — we retain records of those communications, including the content of your messages, timestamps, and any attachments you provide. This enables us to track ongoing issues and maintain quality of service.
How We Use Your Data
jeetbiz uses the personal data it collects strictly for the purposes described below. We do not process personal data in ways that are incompatible with the purpose for which it was originally collected.
- Account creation and management: To register your Account, verify your identity and age (18+), maintain your account settings, and provide you with access to the full range of Platform services.
- Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate records of all financial transactions on your Account.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, duplicate account creation, bot usage, and any other conduct that violates our Terms & Conditions or applicable law.
- Responsible gaming compliance: To monitor gameplay patterns that may indicate problem gambling behaviour, enforce self-exclusion requests, apply deposit and session limits set by Players, and fulfil our duty of care obligations.
- Customer support: To respond to your queries, resolve disputes, investigate complaints, and follow up on account-related issues in a timely and accurate manner.
- Platform improvement: To analyse aggregated and anonymised usage data in order to improve Platform performance, game selection, user interface design, and the mobile experience for Players in Dhaka, Chittagong, Sylhet, and across Bangladesh.
- Promotional communications: Where you have given explicit consent, to send you information about bonuses, seasonal promotions (such as Eid offers or Pohela Boishakh specials), new game launches, and sports betting opportunities — particularly around BPL, IPL, and T20 World Cup events.
- Legal and regulatory compliance: To comply with any legal obligations, regulatory requirements, or lawful requests from competent authorities, including record-keeping obligations and anti-money laundering (AML) requirements.
Legal basis for processing: jeetbiz processes your personal data on the basis of contractual necessity (to deliver the services you signed up for), legitimate interests (fraud prevention, platform security), compliance with legal obligations, and — for marketing communications — your explicit consent. You may withdraw consent for marketing at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
Data Sharing & Third Parties
jeetbiz does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes. However, in order to operate the Platform and deliver the services you expect, we share limited categories of personal data with carefully selected third-party partners under strict data processing terms.
Categories of third parties with whom data may be shared:
- Payment service providers: Transaction reference data is shared with bKash, Nagad, Rocket, Upay, and relevant banks (such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank) solely to process your deposits and withdrawals.
- Identity verification providers: Where KYC checks are outsourced to a specialist third-party provider, the minimum necessary identity data (e.g., document image and selfie) is shared with that provider for the sole purpose of completing verification.
- Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to authenticate your game sessions. These providers do not receive your name, NID, or payment details.
- Fraud and security analytics providers: Anonymised or pseudonymised technical data (IP address, device fingerprint) may be processed by our fraud detection partners to identify and block suspicious activity patterns.
- Legal and regulatory authorities: Where required by applicable law or a binding lawful order, jeetbiz will disclose personal data to the relevant competent authorities. We will notify you of such disclosures where we are legally permitted to do so.
No Cross-Border Data Sales: jeetbiz will never sell your personal data — including your name, mobile number, NID details, or transaction history — to data brokers, advertising networks, or any third party for commercial purposes. Any third-party processor we engage is contractually bound to process your data only for the specific purpose for which it was shared.
Data Retention & Storage
jeetbiz retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by our internal policies and applicable regulations. The following retention periods apply as a general guide:
- Account and registration data: Retained for the duration of your Account's active status, plus a minimum of five (5) years following permanent Account closure, to satisfy record-keeping obligations.
- KYC verification documents: Retained for a minimum of five (5) years from the date of verification, in line with anti-money laundering (AML) best practices.
- Transaction and financial records: Retained for a minimum of seven (7) years to comply with financial record-keeping requirements and to facilitate the resolution of any long-running disputes.
- Gameplay and betting logs: Retained for five (5) years for dispute resolution, responsible gaming review, and platform integrity monitoring purposes.
- Support communications: Retained for three (3) years from the date of the most recent interaction related to a given case.
- Technical and device data (logs): Retained for ninety (90) days in raw form for active security monitoring, then aggregated and anonymised for longer-term trend analysis.
Personal data that is no longer required for any active purpose is securely deleted or anonymised using industry-standard data destruction methods. Anonymised data — which cannot be used to identify any individual — may be retained indefinitely for statistical and platform improvement purposes.
All personal data is stored on servers protected by physical and electronic security controls. jeetbiz implements access controls to ensure that only authorised personnel can access personal data, and only to the extent necessary for their specific role.
Your Privacy Rights
As a Player on jeetbiz, you hold meaningful rights over the personal data we hold about you. These rights are outlined below. To exercise any of these rights, contact our support team. We will respond to all verified data rights requests within a reasonable timeframe.
| Right | What It Means for You |
|---|---|
| Right of Access | You may request a copy of all personal data jeetbiz holds about you, including your registration data, transaction history, and gameplay records. |
| Right to Rectification | If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. Update requests can be made via Account settings or by contacting support. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations (e.g., AML record-keeping requirements). |
| Right to Restrict Processing | You may request that jeetbiz temporarily restrict the processing of your personal data — for example, while a correction request is being reviewed — without requiring full deletion. |
| Right to Data Portability | Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format, enabling you to transfer it to another service. |
| Right to Object | You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and freedoms override those interests. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. |
To submit a data rights request, contact us at support@jeetbiz (plain text — not a clickable link), including your full name, registered email address, and a clear description of the right you wish to exercise. We may need to verify your identity before processing the request to protect against unauthorised access to your data.
Security Measures
jeetbiz takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures to protect your data against unauthorised access, disclosure, alteration, or destruction.
- SSL/TLS encryption: All data transmitted between your browser or mobile app and our servers is protected using SSL/TLS encryption. You can verify this via the padlock indicator in your browser's address bar when visiting jeetbiz.
- Password hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. jeetbiz staff cannot view your password in plain text under any circumstances.
- Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA via their registered Bangladeshi mobile number. This adds a critical second layer of protection against Account takeover.
- Access controls: Internal access to personal data is governed by a strict need-to-know policy. Only authorised team members with a defined operational requirement can access Player data, and all access events are logged for audit purposes.
- Fraud detection systems: Automated systems continuously monitor for suspicious login patterns, unusual transaction behaviour, and device anomalies that may indicate unauthorised Account access or financial fraud.
- Regular security reviews: jeetbiz conducts periodic internal reviews of its data handling practices, server infrastructure, and third-party integrations to identify and remediate potential vulnerabilities before they can be exploited.
Your Role in Account Security: No security system is infallible if login credentials are compromised at the user's end. Never share your jeetbiz username and password with anyone — including individuals claiming to be jeetbiz staff. jeetbiz support will never ask for your password via any communication channel. If you believe your Account has been accessed without your authorisation, contact support immediately at support@jeetbiz.
Policy Updates & Contact
jeetbiz reserves the right to update or modify this Privacy Policy at any time. When we make material changes to the Policy, the revised version will be published on this page with an updated effective date clearly displayed at the top. For significant changes that materially affect how we process your personal data, we will endeavour to notify active Players via their registered email address.
It is your responsibility to review this Privacy Policy periodically to remain informed of any changes. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. This Privacy Policy is written in English and shall be interpreted in accordance with its plain English meaning.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jeetbiz handles your personal data, please reach out to our support team. We are committed to addressing all privacy-related inquiries promptly and transparently.
Privacy Contact: support@jeetbiz (plain text — not a clickable link) · Available 24/7 · Response within 2 hours during Bangladesh Standard Time (BST, UTC+6) peak hours. For data rights requests, include your full name, registered mobile number, and a clear description of your request.
For general platform support, responsible gaming assistance, or account-related queries, you can also access our FAQ page or visit the Responsible Gaming section. All communications with jeetbiz support are conducted in English and are logged for quality assurance and dispute resolution purposes.
This Privacy Policy applies exclusively to the jeetbiz Platform and its associated services. It does not extend to third-party websites, payment providers, or game studios whose services you may access via links or integrations on the Platform. We encourage you to review the privacy policies of any third-party service you use in connection with your jeetbiz Account.